Refund Policy

At Feilaira, your satisfaction is our top priority. Every order is protected by our straightforward, no-hassle refund policy outlined below.

1. Our Guarantee

Every Feilaira product purchased through our official website is backed by a 60-day, 100% money-back guarantee, calculated from the original date of purchase.

If you are not completely satisfied with your results, you may request a full refund — even if the bottles are empty. There are no trick questions, no hidden conditions, and no restocking fees.

2. How to Request a Refund

The refund process is simple:

1. Contact us at support@feilaira.com within 60 days of your original purchase.
2. Include the following information in your email:
   • Your full name (as it appeared on the order).
   • Your order number (found in your confirmation email).
   • The email address used for the original purchase.
   • A short note letting us know your reason (this is optional, but helps us improve).
3. Return the bottles (used or unused) to the address our team provides.
4. Receive your refund within 5–10 business days of our receipt of the bottles.

3. Refund Method

Refunds are issued back to the original payment method used for the purchase. Depending on your bank or credit card issuer, the refund may take an additional 3–7 business days to appear in your statement after we process it.

4. What's Covered

• The full purchase price of the product.
• Refunds apply to all packages — 1 bottle, 3 bottle, and 6 bottle orders.

5. What's Not Covered

• Original shipping and handling fees, if any were paid.
• Return shipping costs (the customer is responsible for shipping the product back).
• Products purchased from unauthorized resellers (Amazon, eBay, third-party marketplaces, etc.). We can only honor refunds for orders placed directly through our official website.

6. Damaged or Defective Products

If your order arrives damaged, defective, or with missing items, please contact us within 7 days of delivery. Include photos of the damaged product and packaging if possible. We will arrange a replacement or full refund at no cost to you.

7. Lost or Stolen Packages

If your tracking shows the package was delivered but you have not received it, please first check with neighbors, building management, or your local post office. If the package cannot be located, contact our support team and we will work with the carrier to investigate.

8. Subscription & Auto-Ship

Feilaira does not enroll customers in any subscription or auto-ship program. Every order is a one-time purchase. There are no recurring charges to cancel.

9. Need Help?

Our support team is here to help with any refund or product question:

Email: support@feilaira.com
Phone: +1 (970) 512-3292
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST